Alliance Strategies - Base | Seeking Treatment

Teladoc Visit

Your insurance plan includes Teladoc within the USA, and this should be your first place to seek medical care in non-emergency situations. Please contact Point Comfort to pre-notify your visit before utilizing this service. You can learn more about accessing this on our Teladoc page.

Find a Doctor/Hospital

If your condition is severe or you need in-person medical attention, you can find doctors online that are part of your insurance plan. You MUST visit an in-network doctor or hospital for your visit to be covered under your plan.

Before seeking treatment, you MUST contact Point Comfort for Pre-Notification.

• Urgent Care Centers and Walk-In Clinics are often the best places to seek medical care quickly and you will pay less out-of-pocket.
• Only use the Emergency Room (ER) in emergency situations. Your plan may include an additional ER deductible that you will have to pay if you seek treatment at the Emergency Room.

Insurance ID Card

Make sure you have a copy of your insurance ID card on you when you visit the doctor and present this to them at the time of treatment. If you don’t have your ID card with you at the time of treatment, you may be required to pay for your medical expenses up front.

If you need a copy of your insurance ID card, visit MyDocuments to download it.

Prescription Drugs

If your plan includes a prescription network, you will just need to show your insurance ID card to the pharmacy and pay the prescription co-pay.

If your plan does not include a prescription network, you will need to pay for your medication in full at the pharmacy. You can then submit the prescription Rx label and your pharmacy receipt through the online claims submission portal to be reimbursed for your eligible expenses.

In certain areas of the USA there are discounted, or free medication drug programs available which you can utilize to lower your costs — they include:

• Publix — free medication drug program
• Walmart — offers a discounted $4 medication drug program.
• ShopRite — offers free antibiotics when prescribed.

Claims Follow Up

It is your responsibility to follow up with the claims team and make sure your claims are processed and paid!

Please follow these guidelines:

1. Within 24 hours of actually seeking medical care, you will need to submit the following documents to Point Comfort:

   1. Completed Claim Questionnaire
   2. A copy of your passport
   3. Medical reports and records
   4. Receipts from any prescription or out-of-pocket payments
   5. Any other documents requested by Point Comfort’s claims team
2. Track all claims online, or by calling the number on your insurance ID card.