Alliance Strategies - Base | Doctor/Hospital Search

Find in-network doctors and pharmacies below:

USA Provider Network

When seeking treatment, mention your plan is part of the UnitedHealthcare Network.

To find mental health providers, please use the search tool.

The facilities listed in this PDF are NOT in-network.

Your insurance plan includes Teladoc, allowing you to meet with a doctor via phone, web, or mobile app! This should be your first choice when seeking treatment for non-emergency conditions.

Learn more about the program through our Teladoc page.

Frequently Asked Questions

Learn more about finding providers and seeking treatment below.

• Are there services that require Pre-Notification?

  Yes! Before seeking medical care, you must pre-notify PCU about your visit, or it will not be covered. You can do this online or by contacting PCU’s assistance team via phone:

  • Pre-Notification Website: https://www.pointcomfortportal.com/alliance-strategies
  • USA Toll Free: (833) 483-0001
  • USA Direct: +1(317) 210-2010

  If your condition is life-threatening or an emergency, you must call within 24 hours of the incident (unless you are unconscious). Someone else can do this for you on your behalf.

  Once you have completed the pre-notification form online or called the assistance team, you will receive a pre-notification confirmation/receipt and guidance on where to seek care.

  You can learn more about the Pre-Notification process here!
• Are there any services that require pre-certification?

  Yes, in addition to Pre-Notification, the following services must always be Pre-Certified with the insurance company.

  * Inpatient care * Any Surgery or Surgical Procedure * Care in an Extended Care Facility * Home Nursing Care * Durable Medical Equipment * Computerized Tomography (CAT Scan) * Magnetic Resonance Imaging (MRI) * Ultrasound * Positron emission tomography (PET) * Chemotherapy/Radiation Therapy * Interfacility Ambulance Transfer * Inpatient Treatment of Mental Health Disorders * Specialty Medications * Physical Therapy

  If the services are not Pre-Certified, they will be denied for coverage. To Pre-Certify, the medical facility can contact PCU directly using the contact details below.

  • Phone: +1-833-483-0001 / +1-317-210-2010
  • Pre-Certification Email: PCTravelAuth@pointcomfort.com
  • Pre-Certification Website: https://pcf.pointcomfort.com/
  Please view your policy wording for a full list of services that require pre-certification and more information about this requirement.
• Who should I contact if I need help finding a doctor/hospital that accepts my insurance plan?

  For assistance finding in-network doctors, hospitals, or pharmacies, please contact Point Comfort directly for assistance. The contact details can be found on your insurance ID card.

  • +1-833-483-0001 / +1-317-210-2010
  • travelclaims@pointcomfort.com
• What are the benefits of visiting an in-network doctor/hospital?

  You are required to go to an in-network provider. If you visit an out-of-network provider, your visit will be denied for coverage, and you will be responsible for paying the full amount of the visit.

  By going in-network, the provider will be able to bill Point Comfort directly, so you won’t need to pay for your visit upfront. In-network providers are contracted with your insurance plan, so the visit will generally be less expensive than if you were to visit an out-of-network provider.

• Do I need to file a claim after visiting the doctor?

  Yes — you are required to complete the Claimant Questionnaire once per injury or illness. You can do this through the online claims submission portal, and can view more about how to submit your claim through the Claim Center.

  Within 24 hours of actually seeking medical care, you will need to submit the following documents to Point Comfort:

  1. Completed Claim Questionnaire
  2. A copy of your passport
  3. Medical reports and records
  4. Receipts from any prescription or out-of-pocket payments
  5. Any other documents requested by Point Comfort’s claims team
  We suggest you call Point Comfort’s assistance number on your insurance ID card after seeking care to confirm if any other documents are required to get your claims processed.
• What should I do if I was required to pay for my prescription medication upfront? If you were required to pay for your prescription at the pharmacy, you will want to file a claim with Point Comfort to be reimbursed for your eligible medical expenses. Be sure to keep a copy of your Rx medication label and the receipt from the pharmacy, and submit this with your claim. You can learn more about the claims process through the Claims Center.