Alliance Strategies - Base | Virtual Doctor

Inside the USA, your insurance plan includes access to Teladoc, allowing you to speak with a doctor virtually. Prior to seeking treatment via Teladoc, you must submit a valid Pre-Notification via your online Insurance Portal. Please Note — Medical services MUST be obtained within 12 hours of successfully submitting Pre-Notification to be considered for coverage.

Getting Started

To access Teladoc, you will need to contact Point Comfort to Pre-Notify your treatment.

• Insurance Portal: https://www.pointcomfortportal.com/alliance-strategies (Recommended)
• USA Toll Free: (833) 483-0001
• USA Direct: +1(317) 210-2010

Once you have completed the Pre-Notification, you will receive guidance from Point Comfort on seeking treatment and how you can access your Teladoc account. After receipt of confirmation, you must seek services immediately. All Pre-notifications will expire twelve (12) hours after confirmation.

Don’t forget to submit your claims documents within 24 hours of your visit. You can learn more about this process through the Claims Center here.

Mobile Apps

After activating your account, you can download and access the service through your mobile phone:

Frequently Asked Questions

Learn more about Teladoc below.

• Why am I having trouble registering for Teladoc?

  There could be a few reasons why you cannot register for the Teladoc service. The most common reasons include:
  • Your program has not started — You will not be able to register for the Teladoc service until after your insurance plan has started. If you aren’t sure when your plan starts, check your insurance ID card to confirm your plan's effective date, or ask your sponsoring organization.
  • You entered your name incorrectly — You will not be able to set up your account unless you enter your name correctly when registering. If you have multiple first names, you will need to make sure to only enter the first part of your first name. If you have multiple last names, you will need to enter your full last name as it appears on your insurance record. Example
  • You entered the wrong zip code — You will only be able to register for an account if you use the zip code listed in the PDF document that accompanies your ID card. The zip code that you need to use is the insurance company’s zip code — 84130. You will be able to add your mailing address to your account once you’ve successfully registered.
  • You’re not in the United States — Teladoc is only available for US programs. If your program does not include the United States, you cannot register for the service. You will need to be located in the United States to access the Teladoc website and register for your account.
  If you are still having trouble setting up your Teladoc account, please contact us for assistance.

• What Health Concerns Can Teladoc Help Treat?

  You can use Teladoc to help treat non-emergency conditions such as a flu or cold, fever, headache, chills, sprains, allergic reactions, minor burns, dehydration, earaches, urinary tract infections, diagnosis services limited to x-rays and laboratory tests, eye irritations and redness, vomiting, diarrhea, severe sore throat, and coughs.

• How Can I Access Teladoc?

  Once you have set up your account, you can access Teladoc through your computer, tablet, or phone. You can download the mobile apps here:

  

  

• How Does Teladoc Work?

  After you've created your account, it's simple to request a real-time video, app, or phone consultation with one of Teladoc’s providers. A doctor will review your medical history and perform a video exam or phone consultation usually within minutes. You will then receive your medical records and care instructions electronically, along with any necessary prescriptions sent to your local pharmacy. If you require urgent care, you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.

• How Much Does the Service Cost?

  The cost of Teladoc will depend on your plan, so be sure to check your policy wording to confirm any costs associated with using this service. Depending on your plan, Teladoc may be included in your plan at no additional cost, or there may be a small co-pay you are responsible for paying when using these services.

• How Long Until I Can Speak with a Doctor?

  Teladoc consultations are based on the current demand. Sometimes, you can seek care within the hour, and other times it can take a few hours for your consultation. You will be able to request an On Demand visit, and a doctor will contact you as soon as possible, or you can schedule a visit for a time in the future that works best for you.

• Can I Get a Prescription?

  Yes, doctors can submit prescriptions for pick-up at your local pharmacy through the Teladoc service. Depending on your plan, you may need to pay for your prescription upfront and submit a claim against your insurance plan for reimbursement.

• What if I Need a Referral?

  If you are referred for follow-up care outside of Teladoc, any further visits will be handled by your insurance per the benefits of your plan and will need to be submitted to your insurance company for processing.

• How Often Can I Use Teladoc?

  This service is available for use up to one time per 24 hours.