Alliance Strategies - Base | Claims Center

Claim Submission

After visiting the doctor or hospital, you will need to file a claim for each new injury or illness with Point Comfort directly. You can complete the Claimant Questionnaire through the online claims submission portal. You’ll want to be sure to include any relevant documents, including medical records, itemized bills, and any receipts from your visit. This will need to be completed within 24 hours of your visit.

Online Claims Submission Portal

Please Note —

Before seeking medical care, you will need to pre-notify your visit with Point Comfort. Within 24 hours of actually seeking medical care, you will need to submit the following documents to Point Comfort:

  1. Completed Claim Questionnaire
    1. You can also access this through your Pre-Notification Portal.
  2. A copy of your passport
  3. Medical reports and records
  4. Receipts from any prescription or out-of-pocket payments
  5. Any other documents requested by Point Comfort’s claims team
Please contact Point Comfort directly with questions about this process.

Claims Help and Assistance

If you need any help with the claims process, you can contact Point Comfort directly for assistance:

Frequently Asked Questions

Learn more about filing a claim below.

  • Do I need to file a claim after every visit?

    You are required to complete the Claimant Questionnaire through the online claims submission portal once per injury or illness.

    Within 24 hours of actually seeking medical care, you will need to submit the following documents to Point Comfort:

    1. Completed Claim Questionnaire
    2. A copy of your passport
    3. Medical reports and records
    4. Receipts from any prescription or out-of-pocket payments
    5. Any other documents requested by Point Comfort’s claims team
    We suggest you call Point Comfort’s assistance number on your insurance ID card after seeking care to confirm if any other documents are required to get your claims processed.
  • How do I file a claim? You can complete the Claimant Questionnaire through the online claims submission portal. Be sure to include any relevant documents, including medical records, itemized bills, and any receipts from your visit. Please answer the questions with as much detail as possible to avoid any delay in the processing of your claims.
  • How can I check on the status of my claim?

    You can check on the status of your claims by contacting Point Comfort directly with any questions you may have.

  • What is an Explanation of Benefits (EOB)? When a claim is processed, you will receive an Explanation of Benefits (also called an EOB). This will explain how your claim has been processed or if any additional information has been requested that you will need to submit. If you have questions about how your claim has been processed, we recommend contacting Point Comfort for assistance.
  • I paid for my visit upfront. What should I do next? If you were required to pay for your visit, you will want to file a claim with Point Comfort to be reimbursed for your eligible medical expenses. Be sure to complete a claim form, and include a copy of the invoice, receipts, and medical records with your claims submission. You can follow up with Point Comfort periodically to check on the status of your claim and make sure it’s processed as quickly as possible.

Student Zone

Learn more about using and managing your international insurance plan.
OverviewTelemedicineSeeking TreatmentDoctor/Hospital SearchClaims CenterPre-NotificationMyDocumentsHealthcare TipsVideo OverviewsContact Us
24-Hour Assistance:

Toll-Free (833) 483-0001
Direct +1 (317) 210 2010

Non-Emergency Contact:
For any non-emergency support issues, such as claim updates please either call using the numbers above, contact us via email