Agent Au Pair | Seeking Treatment


Telemedicine is becoming a popular way to seek non-emergency medical care, as you can do this from the comfort of your own home. While your insurance plan DOES NOT directly cover the costs of these visits and they cannot be billed directly to your insurance plan, you can pay for these services out of your own pocket and then submit a claim to be reimbursed for the consultation and any prescribed medications.

A few options you can try are:

Please Note - The cost of telemedicine visits are only covered under your plan as long as the treatment is for a covered benefit, and not excluded by any of the plan exclusions and limitations.

Find a Doctor/Hospital

If your condition is severe or you need in-person medical attention, you can find doctors online that are part of your insurance plan.

  • Urgent Care Centers and Walk-In Clinics are often the best places to seek medical care quickly and you will pay less out-of-pocket.
  • Only use the Emergency Room (ER) in emergency situations. Your plan may include an additional ER deductible that you will have to pay if you seek treatment at the Emergency Room.

Insurance ID Card

Make sure you have a copy of your insurance ID card on you when you visit the doctor and present this to them at the time of treatment. If you don’t have your ID card with you at the time of treatment, you may be required to pay for your medical expenses up front.

If you need a copy of your insurance ID card, visit MyDocuments to download it.

Prescription Drugs

If your plan includes a prescription network, you will just need to show your insurance ID card to the pharmacy and pay the prescription co-pay.

If your plan does not include a prescription network, you will need to pay for your medication in full at the pharmacy. You can then submit the prescription Rx label and your pharmacy receipt to the claims team (along with a claim form) to be reimbursed for your eligible expenses.

In certain areas of the USA there are discounted, or free medication drug programs available which you can utilize to lower your costs — they include:

  • Publix — free medication drug program
  • Walmart — offers a discounted $4 medication drug program.
  • ShopRite — offers free antibiotics when prescribed.

Claims Follow Up

It is your responsibility to follow up with the claims team and make sure your claims are processed and paid!

Please follow these guidelines:

  • Complete a claim form for each new condition and submit it to the claims team via email.
  • Track all claims online, or by calling the number on your insurance ID card.
  • Medical records or other documents may be needed in order to process your claim. If this is the case, it is your responsibility to reach out to your doctor to ask that they submit these records to the insurance company on your behalf.

Seeking Treatment

Quick Reference Guide

Inside the USA | Outside the USA

Please download our quick reference overview PDF to help you understand and learn the steps you need to seek medical care and make sure your claims are correctly processed and paid.

Student Zone

Learn more about using and managing your international insurance plan: