ASSE | Virtual Doctor

While you are in the USA, your insurance plan includes access to the Teladoc Virtual Telemedicine platform, allowing you to seek medical care whenever you need it, wherever you are.

Getting Started

To get started with Teladoc, please follow these simple steps:

1
Activate your account via this link
2
Enter your personal details, and your dedicated Zip Code
3
Fill in the rest of your details and select a username and password. If you are under age 18, you’ll need to enter an Authorized Consenter to your account. This will need to be the parent or guardian who will be present with you during your Teladoc visits.
4
You will now be able to seek medical care!
Teladoc logo

Activate your Teladoc Account

Activate

Download the Apps

Download on the App StoreGet it on Google Play

What is Telehealth?

Illness or injury can strike suddenly. Telehealth gives you access to medical help via telephone or web, any time, day or night. Using Teladoc’s telehealth service you can connect with a provider online from any location, and receive a diagnosis and personalized treatment plan, including prescriptions for common medications, when necessary.

How does Teladoc work?

After you’ve created your account it’s simple to request a real-time video, app or phone consultation with one of Teladoc’s providers. Your provider will review your medical history and perform a video exam or phone consultation within minutes. You will then receive a medical record and care instructions electronically, with any necessary prescriptions sent to your local pharmacy. If you require urgent care you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.

What health concerns can Teladoc help treat?

You will have access to Teladoc Everyday Care. This allows you to talk to a doctor by phone, video chat, or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.

How much does the service cost?

The cost to use Teladoc is typically a per visit fee, so for each visit you have, you will just pay the appropriate fee. Please check your policy wording for details on any fees you will be charged to utilize these services.

Can I get a prescription?

When medically necessary Teladoc Medical providers can submit an electronic prescription for pick-up at your local pharmacy. You would then need to pay for this and submit a claim against your insurance plan for reimbursement.

What if I need a referral?

If you are referred for follow up care outside of Teladoc, any further visits will be handled by your insurance and will need to be submitted to your insurance claims team for processing.

Please note — There may be some circumstances where Teladoc will treat you on a per visit basis, but your insurance plan may exclude that benefit. So if you are given a prescription or referral, these will not be covered under your insurance plan when you submit to be reimbursed for those expenses. Please review your policy certificate, in your student zone, for your full plan benefits and exclusions.

Student Zone

Learn more about using and managing your international insurance plan:
Medical & Travel Assistance:

USA Toll Free (855) 731-9445
USA Direct +1 (317) 927-6806
CustomerCare@IMGlobal.com