American Immigration Council | Claims Information

Mobile Claim Submission

Did you know you can submit claims with your phone? All you need to do is gather your itemized bills and receipts, complete a claim form and then take a picture with your phone and email those images to CustomerCare@IMGlobal.com

Claim Form Submission

  • Email: CustomerCare@IMGlobal.com
  • Fax: +1 317 655 4505
  • International Medical Group, Inc.
    Claims Department
    P.O. Box 9162
    Farmington Hills, MI 48333-9162

Claim Forms

Standard Claim Form Online Claim Form Accident Questionnaire (complete if your injury was the result of an accident)

Claims Status

If you would like to find out the status of a claim, you can either email us at CustomerCare@IMGlobal.com, log into your MyIMG account online or call IMG on:


How Claims Are Processed

Medical Claims in the USA

  1. Seek treatment from a network doctor
  2. Hand over your insurance ID card at the time of treatment
  3. Claims will be sent directly to the claims team for processing
  4. We recommend you complete a claim form for each new injury/illness
  5. Very Important! Track the status of the claim online, or by calling the number on your ID card about 30 days after your visit to the doctor.
  6. If further information is needed, such as medical records, this is your responsibility to obtain and submit to the claims team.

If you need assistance with the claims process, please contact us directly.

Medical Claims outside the USA,
or Non-Network Doctors

  1. Seek treatment from any provider you wish.
  2. Pay for their services directly and keep copies of all medical records, invoices, bills and receipts.
  3. Complete a claim form for each new injury/illness and submit it along with the above documents to the claims team for processing.
  4. Very Important! Track the status of the claim online, or by calling the number on your ID card about 30 days after your visit to the doctor.
If further information is needed, this is your responsibility to obtain and submit to the claims team.
Prescriptions

If you have been given a prescription by the doctor, please visit any local pharmacy to obtain this and pay the pharmacy in full for your prescription. You will then need to complete a claim form and include the Rx label of your medication and your original receipts to be reimbursed for these expenses. The fastest way to submit a claim form is via email, however you can mail and fax the documents also if you wish.

Luggage Claims

If your plan includes the benefit, and you have lost your luggage or had it stolen you can submit a claim against your insurance plan to be reimbursed as per your plan benefits. Please double check your plan brochure or policy certificate for the coverage offered on your plan, and then download a copy of the interactive claim form above. Please complete the claim form with information relative to your lost luggage and submit it for processing. If applicable, also submit any receipts or airline documentation supporting your loss.

Student Zone

Learn more about using and managing your international insurance plan:
Medical & Travel Assistance:

USA Toll Free (855) 731-9445
USA Direct +1 (317) 927-6806
CustomerCare@IMGlobal.com