Virtual Emotional Wellness

While you are in the USA, your insurance plan includes access to DialCare, supporting you in your time of need. DialCare is a virtual and telephonic counseling service focused on providing safe, secure and private means of seeking mental health assistance from licensed counselors.

DialCare features

• Appointment scheduling from 7am to 10pm (all time zones)
• Available 7 days a week
• Counselors will reach out via phone or video chat upon request
• Appointments last around 30 minutes
• Follow up session may be scheduled
• Participants may request the same counselor
• Three-way conversations with parents can be arranged
• Consultations are available in English and Spanish

Common reasons for seeking help

• Depression
• Stress
• Eating Disorders
• Addiction
• Relationship Problems
• Anxiety
• Grief
• And more...

Frequently Asked Questions

• How does DialCare Mental Wellness work?

  Members can schedule appointments with licensed and trained mental health professionals via phone or video chat to get the help they need between the hours of 7 a.m. and 10 p.m. seven days a week.

• How do I access DialCare Mental Wellness?

  You need to call us directly to set up your account and schedule an initial session via phone or via the app. Mental Health professionals are available from 7 a.m. to 10 p.m. seven days a week.

• What conditions can DialCare Mental Wellness help with?

  Our licensed mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief, and more.

• Can DialCare Mental Wellness help with emergency crisis situations?

  If you are in a crisis situation, please call the Suicide Prevention Lifeline at (800) 273-8255 for help.

  If a member calls DialCare Mental Wellness during a crisis situation, we will stay on the line and transfer the member to the Suicide Prevention Lifeline for further help.

• How much does DialCare Mental Wellness cost?

  There is no additional cost to access DialCare under your insurance plan.

• Are prescriptions part of DialCare Mental Wellness?

  Prescriptions are not part of the DialCare Mental Wellness plan.