While you are in the USA, your insurance plan includes access to the RelyMD Virtual Telemedicine platform, allowing you to seek medical care whenever you need it, wherever you are.
To get started with RelyMD, please follow these simple steps:
Illness or injury can strike suddenly. Telehealth gives you access to medical help via telephone or web, any time, day or night. Using RelyMD's telehealth service, you can connect with a provider online from any location, and receive a diagnosis and personalized treatment plan, including prescriptions for common medications, when necessary.
After you've created your account, it's simple to request a real-time video, app or phone consultation with one of RelyMD's providers. Your provider will review your medical history and perform a video exam or phone consultation within minutes. You will then receive your medical records and care instructions electronically, with any necessary prescriptions sent to your local pharmacy. If you require urgent care, you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.
You will have access to RelyMD Everyday Care. This allows you to talk to a doctor by phone, video chat, or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.
The cost to use RelyMD is $45 per visit through the WellCard benefit sponsor, which you will pay directly to RelyMD. Once you have completed your visit, you can submit your bills and receipts, along with a claim form, to be reimbursed your $45 fee.
When medically necessary, RelyMD Medical providers can submit an electronic prescription for pick-up at your local pharmacy. You would then need to pay for this prescription at the pharmacy and then submit a claim through your insurance plan for reimbursement. To file a claim, you'll need to submit a completed claim form, the receipt from your RelyMD visit, the pharmacy receipt showing you paid for the prescription, and the prescription Rx label showing the type of medication.
If you are referred for follow up care outside of RelyMD, any further visits will be handled by your insurance and will need to be submitted to your insurance claims team for processing.