InterExchange | Telemedicine

While you are in the USA, your insurance plan includes access to the MyIdealDoctor Virtual Telemedicine platform, allowing you to seek medical care whenever you need it, wherever you are.

Getting Started

To get started with MyIdealDoctor, please follow these simple steps:

Activate your account via this link
Enter your personal details
For the following fields please enter:
  1. Select “Yes” to the question about having access through your employer or insurance provider.
  2. “Employer or Insurance Provider” search for “WellCard”
  3. Registration Code is “WellCard”
Create a username and password
Pay your $45 and schedule your visit
MyidealDoctor Logo Activate your MYidealDOCTOR Account:
Download the Apps: Apple App Store Logo Google Play Store Logo

What is Telehealth?

Illness or injury can strike suddenly. Telehealth gives you access to medical help via telephone or web, any time, day or night. Using MyIdealDoctor’s telehealth service, you can connect with a provider online from any location, and receive a diagnosis and personalized treatment plan, including prescriptions for common medications, when necessary.

How does MyIdealDoctor work?

After you’ve created your account, it’s simple to request a real-time video, app or phone consultation with one of MyIdealDoctor’s providers. Your provider will review your medical history and perform a video exam or phone consultation within minutes. You will then receive your medical records and care instructions electronically, with any necessary prescriptions sent to your local pharmacy. If you require urgent care, you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.

What health concerns can MyIdealDoctor help treat?

You will have access to MyIdealDoctor Everyday Care. This allows you to talk to a doctor by phone, video chat, or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.

How much does the service cost?

The cost to use MyIdealDoctor is $45 per visit, which you will pay directly to MyIdealDoctor. Once you have completed your visit, you can submit your bills and receipts, along with a claim form, to be reimbursed your $45 fee.

Can I get a prescription?

When medically necessary, MyIdealDoctor Medical providers can submit an electronic prescription for pick-up at your local pharmacy. You would then need to pay for this and submit a claim against your insurance plan for reimbursement.

What if I need a referral?

If you are referred for follow up care outside of MyIdealDoctor, any further visits will be handled by your insurance and will need to be submitted to your insurance claims team for processing.

Please note — There may be some circumstances where MYidealDOCTOR will treat you on a per visit basis, but your insurance plan may exclude the condition for coverage. If the condition is excluded from coverage and you’re given a prescription or referral, these expenses will not be covered under your insurance plan when you submit to be reimbursed for those expenses. Please review your policy certificate, in your Student Zone, for your full plan benefits and exclusions, prior to seeking treatment.

Student Zone

Learn more about using and managing your international insurance plan:
24-Hour Assistance:

Toll-free: (877) 702-6767
Direct: + 1 (317) 582-2622