Virtual Emotional Wellness

Getting Started

Before you speak with a counselor, you will need to activate your account so you can schedule a Virtual Emotional Wellness Visit.

Register Online here: https://studentsupport.telushealth.com/us/home

1. Select the “Student Login” Button
2. Enter your School or Organization's Name
   • Depending on your plan, there may be a specific keyword you need to enter. Please check the flyer included with your insurance ID card to verify. Otherwise, you will enter the name of your school or organization when prompted.
3. Enter your Personal Details and Review the Terms of Use
4. Click “Complete Sign Up” to Access Services

Mobile Apps

You can also access the TELUS Health Student Support services through your mobile phone:

Frequently Asked Questions

• How does TELUS Health Student Support work?

  Participants can request a real-time, single support session or schedule support via appointment through the TELUS app or website. TELUS Features include:

  • Connect Anytime, Anywhere — Access Student Support resources and services 24/7 at no cost via phone, app, and web.
  • Experienced Professionals — Access to counselors who have experience dealing with the unique challenges faced by students.
  • Confidential — Your information and engagement with Student Support are kept confidential within the limits of the law.
  • Real-Time and Ongoing Support — Live support is available 24/7 via phone and chat. Appointment-based counseling is available by phone or video.

• How do I access TELUS Health Student Support?

  You will need to visit the TELUS website or download the TELUS mobile app to access this service. From there, you’ll enter the name of the school or organization you are a part of, and you’ll be able to register for your account.

• Does TELUS offer support in different languages?

  TELUS Health Student Support counselors have experience working with diverse student populations and offer real-time phone and live chat support in 5 core languages: English, French (including Canadian French), Mandarin, Cantonese, and Spanish. Real-time translation services by phone will accommodate other languages at the moment, and 150+ additional languages are supported by appointment, so be sure to request your preferred language when scheduling an appointment.

• What conditions can TELUS Health Student Support help with?

  TELUS can help address concerns such as depression, stress, adapting to new challenges abroad and in school, relationship problems, anxiety, grief, and more.

• What should I do in an emergency crisis situation?

  If you are in a crisis situation, please call the International Suicide Hotline in the area where you are located or go to the nearest Emergency Room for assistance.

• How much does TELUS Health Student Support cost?

  There is no additional cost to access TELUS Health Student Support under your insurance plan.

• Who should I contact with questions about TELUS Health Student Support?

  If you’re having trouble accessing your account, you can visit the TELUS Tech Support page .

  For questions, you can call TELUS anytime for assistance.

  • United States: +1 (866) 743-7732
  • Canada: +1 (866) 743-7732
  • Outside US and Canada: +1 (678) 799-7451 (Wi-Fi calling is recommended. International calling charges may apply otherwise)