Every two years we survey our clients to gather feedback on how well we are performing and to look for areas for improvement. During the first quarter of 2023, we asked all our existing clients to submit the survey, and we would like to present you with the final results. You can find our previous 2021 survey results here.
Thank you from Intrax Work Travel to the entire Envisage team for outstanding service with special appreciation for the care and attention year-round from Sutherland Beever and Leah Hammond.
My account manager Alejandra Ramirez is very responsive and helpful. She is excellent.
Our account manager Alejandra Ramirez has been amazing from day 1. She is extremely responsive, friendly and helpful. She is always available for questions and concerns and addresses/solves them immediately. For our applicants we have seen some issues. We are planning to send out a survey to them to ask them about their experience and once we received their feedback, we hope to be able to work with Envisage in hopes of making some processes more easy for them, if needed.
Leah is fantastic to work with! She's helpful, very quick to respond, pleasant, and makes my job so much easier!!
Leah Jones is amazing and we are so happy to work with her
We have been impressed with every person we have both engaged with as clients and with anyone who had to handle a customer service related item. Truly a phenomenal organization throughout.
24-hour Assistance Handling
I am extremely happy with the account Manager we have. She has exhibited Platinum Level Customer Service and CARE!
I have had Sutherland Schneider as our account manager for years and she has always been quick to assist. We value having her as our account manager as we know we as a company and our program participants are well taken care of.
Sutherland has been great to help us out and we appreciate the help and quick response that has been provided. Thank you and Kudo's to Sutherland.
Sutherland and Leah are great. They are really helpful and respond quickly to our inquiries.
0%Not Very Effective
82%Likely or Very Likely
15%Neither likely nor unlikely