Each year we survey our clients to gather feedback on how well we are performing and to look for areas for improvement. During the first quarter of 2021, we asked all our existing clients to submit the survey, and we would like to present you with the final results.
Sutherland Beever has been an extremely helpful and professional account manager. She is quick to respond to emails and requests and is a pleasure to work with.
Leah Hammond is absolutely amazing.
Sutherland Beever and her team have been amazing in helping me navigate several insurance claims for my French interns. Sutherland has always been patient (willing to explain various details), dependable, and efficient in her work and our interactions; I have always felt supported. I cannot thank Sutherland enough for her diligence and assistance with some difficult situations.
Thanks so much to Ross, Leah, and Sutherland — they are excellent at their jobs and I love working with them!
24-hour Assistance Handling
Our main point of contact at Envisage, Alejandra Ramirez, is extremely attentive and very responsive. Whenever there are questions she is able to help and solve problems quickly. She is very professional and made it very easy to get started working with Envisage and getting familiar with the processes.
I want to recognize our Account Manager, Sutherland Beever. She is an asset to your team. She responds quickly to emails, and always offers to go above and beyond to ensure that we are taken care of — she's been one of the biggest reasons we have stayed with Envisage. Thank you, Sutherland!
Thank you, Envisage, for your superior customer service and responsiveness.
You do a great job at innovating the way information can get to our participants!
93%Likely or Very Likely
7%Neither likely nor unlikely
Sutherland and Leah are great. They are very responsive and have always been very helpful when I have policy questions or a participant needs claims assistance. I also appreciate the ease of using your enrollment tool and the student zone.
I deal directly with Sutherland Beever who is amazing!! Her customer service is impeccable, she is always quick to respond, is knowledgeable, empathic to my clients and always helpful in solving any issues.